Our tech support line is available if you have a problem using the Kena Health App or need technical assistance downloading it or signing up. You can only talk to a nurse, doctor or mental health professional by starting a consultation within the Kena Health App.
For general or media enquiries about Kena Health, please email us. Our team is looking forward to answering your questions.
Please start a consultation in the Kena Health App. Medical and mental health enquiries are not available via our technical support helpline. To get started, download the app now on the Google Play Store or Apple App Store and sign up in under a minute.
Monday - Friday
Sundays and Public
8am - 8pm
8am - 5pm
8am - 2pm
Kena is not suitable for emergency medical situations, injuries or mental health emergencies, which require immediate, in-person treatment. If you need emergency medical care, immediately call 10177 or 082 911 (Netcare Private Emergency number) or 084 124 (ER24 ambulance number) for assistance. If you or someone you know is having a mental health emergency, immediately call Lifeline South Africa on 0861 322 322 or Akeso Psychiatric Response Unit on 0861 435 787. Both are available 24 hours a day.