Pay securely by loading your debit or credit card details in your Wallet on the Kena app.
There will be a R1 temporary authorisation hold that will be refunded to you for each new card you load.
We're hard at work adding more ways to pay so we can offer high quality primary healthcare to more people.
Keep an eye on the app to see when new payment methods are added.
Open your Wallet in the Kena app
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Select 'Add a card'
Add your credit or debit card details
To confirm your card works, you'll see a temporary R1 charge which we'll refund to you
Payment is automatically deducted from your Kena Wallet after your consultation is complete and you'll receive an invoice for the consultation.
Sick notes, referral letters and prescriptions are sent directly to your phone. Prescriptions can be filled at pharmacies nationwide.
If your payment is unsuccessful, check the expiry date on the card you use for Kena.
You can do this by looking at the expiry date on the card (usually on the front). If it is expired, remove that card as a payment method and add a new one to keep consulting on Kena.
If your payment is unsuccessful because there isn't enough money in your account, simply transfer money to that account, open the Kena app, go to your Wallet and select 'Pay this invoice' to try payment again.
Our FAQs cover a wide range of topics regarding how to pay on Kena. Before contacting support, read our FAQs to see if we've already answered your question.
Our tech support line is available if you have a technical problem with adding a debit or credit card or processing a payment on Kena. You can only talk to a nurse, doctor or mental health professional by starting a consultation within the Kena Health App.
Email: support@kena.health
Tel: 087 250 2257
