Affordable primary healthcare when you need it

It's only R185 to talk to a nurse, doctor or mental health professional.
Woman holding pone with Kena Pricing

Ways to pay

Debit or credit card

Pay securely by loading your debit or credit card details in your Wallet on the Kena app.

There will be a R1 temporary authorisation hold that will be refunded to you for each new card you load.

More ways to pay coming soon

We're hard at work adding more ways to pay so we can offer high quality primary healthcare to more people.

Keep an eye on the app to see when new payment methods are added.

How to add a card on the Kena app

1

Open your Wallet in the Kena app

2

Select 'Add a card'

3

Add your credit or debit card details

4

To confirm your card works, you'll see a temporary R1 charge which we'll refund to you

5

Payment is automatically deducted from your Kena Wallet after your consultation is complete and you'll receive an invoice for the consultation.

6

Sick notes, referral letters and prescriptions are sent directly to your phone. Prescriptions can be filled at pharmacies nationwide.

How to add a card on the Kena app

Reasons your card may not be working

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Check if the card you're using for Kena has expired...

If your payment is unsuccessful, check the expiry date on the card you use for Kena.

You can do this by looking at the expiry date on the card (usually on the front). If it is expired, remove that card as a payment method and add a new one to keep consulting on Kena.

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...and if there's money in the account your card is linked to

If your payment is unsuccessful because there isn't enough money in your account, simply transfer money to that account, open the Kena app, go to your Wallet and select 'Pay this invoice' to try payment again.

And if you need more help with payments on Kena
FAQ icon

Read our payments FAQs

Our FAQs cover a wide range of topics regarding how to pay on Kena. Before contacting support, read our FAQs to see if we've already answered your question.

Learn More
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Contact our technical support desk

Our tech support line is available if you have a technical problem with adding a debit or credit card or processing a payment on Kena. You can only talk to a nurse, doctor or mental health professional by starting a consultation within the Kena Health App.

Email: support@kena.health
Tel: 087 250 2257

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The Bank, 24 Cradock Avenue, Rosebank, JHB

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Rosebank, JHB

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