Get a prescription for hay fever

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Save time

If you're suffering from hay fever, get a prescription in just a few minutes on the Kena Health App.

Save money

Skip the queue, do a quick consultation and get a prescription for just R120.

Get your script sent to your phone

Your digital prescription can be filled at any pharmacy in South Africa.

If you don't have the Kena Health App yet...

Already have the Kena Health App?
Start your Express consultation now.

What is hay fever?

Hay fever is caused by an allergic response to outdoor or indoor allergens, such as pollen, dust mites, or tiny particles of skin and saliva shed by cats, dogs and other animals with fur or feathers.

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How people get hay fever

When you have hay fever, your immune system identifies a harmless airborne substance as being harmful and then produces antibodies to fight it. When you come into contact with this substance, these antibodies cause a reaction that leads to the signs and symptoms of hay fever.

The symptoms of hay fever

  • A runny, watery nose
  • Sneezing
  • An itchy nose
  • Red or itchy eyes
  • Both nostrils being blocked
  • Nasal snoring at night.

How to treat hay fever

There's no way to avoid getting hay fever. The best thing to do is to reduce your exposure to the allergens that cause your symptoms. Find out what is causing your reaction and try an avoid those things. Taking allergy medication before you're exposed to allergens can also help.

How to get a prescription for hay fever in 5 minutes or less

How to get a prescription for hay fever in 5 minutes or less


Scroll down to 'Express' on the Kena Health App and select 'Adult hay fever'

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Answer a few short questions about your symptoms

If you don't qualify for a prescription with Kena's Express service, you can always choose to have a standard consultation with a nurse or doctor instead.

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Get a prescription for hay fever sent straight to your phone

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How do I know if I qualify?

You will qualify to get a prescription if you...

  • Have hay fever symptoms
  • Experience these symptoms around the same time every year.

You will need to have a standard consultation with a nurse or doctor first if you...

  • If you have an acute upper respiratory tract infection, such as a throat infection, or other symptoms not associated with hay fever.

Using our Express Service is simple and easy. If you don’t qualify for an Express prescription, you won’t be charged and you can still start a Standard Consultation with a nurse or doctor for just R185.

Express consultation FAQs

How do I pay?

You can use any free Kena vouchers you may have for an Express consultation, or you can add your debit or credit card details to your Wallet in the Kena Health App.

You will only ever be charged after a consultation, never before, and you won't be charged if you don't qualify for a prescription when using Kena's Express service.

Learn more about payments

Can I still talk to a nurse or doctor?

Yes! If you don't qualify for a prescription for thrush, you will be given the option to talk to a nurse or doctor instead.* They will discuss your specific medical situation with you and see if they can still help you get the prescription you're looking for, or refer you for further follow-ups or tests first.

*Note: Standard consultation rates of R185 per consultation apply for nurse and/or doctor consultations

How do I use my digital prescription?

If you qualify for a prescription for birth control, a PDF of your prescription will be sent to you in the chat. You can take this to your local pharmacy to be filled or email it to your pharmacist. If you have difficulty accessing your PDF prescription, please read our FAQ on downloading and reading PDFs.

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