How The Kena Health App Works

1

Download the Kena Health™ App and register with your mobile number and SA ID. No payment details are required on sign-up.

2

Start your journey by telling us what your consultation is about.

3

Answer a few simple questions about how you're feeling with Linda, our digital assistant.

4

Start your consultation with a qualified nurse or mental health professional via text, voice or video.

5

We’ll put you through to a doctor if you require additional care.

6

Sick notes, referral letters and prescriptions are sent directly to your phone. Prescriptions can be filled at pharmacies nationwide.

Healthcare services wherever you are

Get a prescription

Receive a digital prescription directly to your phone
Digital prescriptions are valid in pharmacies nationwide

Get a sick note

Receive digital sick notes directly on your phone
Digital sick notes are legally valid

Medical advice from a licensed medical practitioner

Get advice about symptoms you or your child may be experiencing
Review the results of screenings and other laboratory tests
Get advice about how to manage or adjust your medication

Diagnosis and treatment of a wide range of day-to-day conditions, including:

Colds, flu and upper respiratory tract infections
Urinary tract infections (UTIs)
Sexually transmitted diseases (STDs)
Diarrhoea and vomiting

Ongoing support for chronic conditions, including:

Diabetes
Hypertension
Heart disease
Cardiac arrhythmia
Asthma
Chronic obstructive pulmonary disease (COPD)
Obesity
Hypercholesterolemia
HIV/AIDS

Mental health support and counselling for:

Anxiety
Stress
Depression
Crisis
Trauma
Grief

Download Kena Health for free on

We're available to help:

Monday - Friday
Saturday
Sunday

8am - 6pm
8am - 2pm
Closed

Nurses, doctors, and mental health professionals are available during these times. If you start a consultation outside of these hours, Kena will send you a notification as soon as one of our clinicians becomes available.

Please note the Kena Health™ App is available to SA ID holders only.

The Kena Health App is not suitable for handling medical emergencies

Kena is not suitable for emergency medical situations, injuries or mental health emergencies, which require immediate, in-person treatment. If you need emergency medical care, immediately call 10177 or 082 911 (Netcare Private Emergency number) or 084 124 (ER24 ambulance number) for assistance. If you or someone you know is having a mental health emergency, immediately call Lifeline South Africa on 0861 322 322 or Akeso Psychiatric Response Unit on 0861 435 787. Both are available 24 hours a day.